How to manage bookings in your account
With an account you can download tickets, apply for a refund, and view your itineraries, among other tasks. The following article will show you how to manage your bookings and make the most of out your account.
For information on VAT receipts, please see Tax receipts for train tickets.
View your itinerary
Once you've booked your journey, you can view your past and future itineraries under "Your Trips":
If you have print-at-home tickets, they are available for download from both your confirmation email or Your Trips. Click on the journey you want to download tickets for, and you'll see all the journey details as well as a button that reads "view PDF tickets":
Find realtime data for current trips
You can access realtime data for journeys in the UK. Up to 30 minutes before your scheduled departure, realtime data will appear on your Current Trip dashboard alongside your ticket collection reference and seat reservations.
With realtime data for UK journeys, you can check if your train's on time and which platform it departs from before you even arrive at the station. Once on board, you can easily keep track of your journey progress and estimated arrival time.
Apply for a refund
Our Help article Refunding your tickets has specific details about how to cancel and refund your journey, per the fare conditions, in your account.
Re-send your booking confirmation
You can re-send your confirmation email if you have an account with Loco2. Simply select the order from "Your Trips", scroll down and click the "Re-send confirmation email" button on the right hand side of the screen:
Re-send your proof of payment
You can re-send your proof of payment via your Loco2 account. Select the order from "Your Trips", scroll down and click the "request it by email" button, which can be found underneath the "share your journey" and "re-send confirmation email" buttons on the bottom right hand side of the screen: