How to find your train booking reference number
You can find your train booking reference in your confirmation email and under " Your trips". Please quote it when contacting us so we can find your booking details.
What to look for
Our booking reference starts with "LO-" and is followed by six alphanumeric (both letters and numbers) characters e.g. "ABC123". For example "LO-ABC123".
Your confirmation email
You'll find your booking reference at the bottom of your confirmation email, next to the ticket price.
If you have signed up for a Loco2 account, you can find your Loco2 booking reference by clicking "Your trips":
Select the booking you want to find the reference for. You will find your booking reference next to the price of your tickets.