What is the CIV protection on train tickets?
CIV train ticket protection is automatically applied to some journeys. CIV is a set of rules shared by European rail operators to govern international journeys by train. It's a public document that is part of EU law. You can read the document in full: International Convention for the transportation of passengers (or in French: Convention Internationale pour le transport des voyageurs; hence "CIV").
You are protected by CIV if your train journey involves international border crossings or a connecting Eurostar train to or from the UK. This article contains all the information you need to know about CIV and the protection it offers.
IN THIS ARTICLE
What is CIV? CIV rules explained
The CIV document contains lots of information for rail travellers, primarily related to the following:
- Your rights and obligations when you travel, called "contract of carriage".
- Assistance provided by the rail operator, in case of cancellation, delays and missed connections. It means you'll usually be permitted to travel on the next available train if an earlier train is delayed.
- Compensation that may be due in case of delays.
Does my ticket include CIV protection?
CIV protection is included with tickets for almost every international train journey in Europe. The acronym "CIV" is printed on eligible tickets to show that they include CIV protection, alongside the rail operator's identifying code.
If your ticket includes CIV protection and you meet your obligations as a passenger e.g. having a valid ticket, arriving for the train on time, presenting ticket on request etc, your journey will be covered by the CIV rules.
Print-at-home, mobile and "paperless" tickets may be eligible for CIV without this being shown explicitly on the ticket.
CIV protection for journeys in continental Europe
International journeys within Europe are covered by CIV rules. If you are travelling on a cross-border train that is delayed, causing you to miss your your onward connection in another country, you can travel on the next available train free of charge. The CIV rules are clear - the rail operator on your connecting service is obliged to accommodate you if there is space.
For journeys with more than two legs, CIV protection is limited. This means that a delay to an early part of your trip does not entitle you to travel on multiple onward connections to your destination. Take the following scenario:
If you are travelling from London to Madrid (via Paris and Barcelona), and your London to Paris train is delayed, you'll be permitted to board the next available Paris to Barcelona service at no extra cost. However, you won't be guaranteed a place on a later train from Barcelona to Madrid, or be eligible for a refund (if it isn't permitted by your tickets). This means you might need to buy new tickets for that segment of your trip.
CIV doesn't protect all legs of a complex journey, so you should always buy travel insurance to protect yourself in case of unforeseen disruption.
CIV protection for UK train journeys
Sadly we are no longer able to offer tickets to London International and provide CIV protection for UK train journeys.
However, CIV tickets to London International can still be purchased from your local ticket office, provided that you can prove onward travel with a pre-purchased Eurostar or Deutsche Bahn ticket, which are both available through Loco2.
Ticket office staff aren't always aware of London International fares, but it can often help to ask them to search for destination code "LNE" in these situations.
Am I eligible for compensation under CIV?
The rail operators assess every CIV refund request on a case by case basis. We can't influence the outcome of a claim but the following guidelines will help you to understand some of the key factors that will affect your eligibility.
- Compensation is considered for delays of 60 minutes or more, or cancellations that are the fault of the rail operator.
- If you are delayed by something outside the rail operator's control e.g. extreme weather, or another type of force majeure, you may not be eligible for compensation.
- Your itinerary was reasonable and you took precautions to avoid missing an onward train i.e. didn't plan to change trains with a very short transfer/interchange.
- You obtained proof of delays where possible and retained copies of all your tickets. It may not be possible to make a claim if you discard your tickets.
If you think you are eligible for compensation, you should read the instructions for submitting a refund request in our Claims & Compensation documents.