Refunding your ticket

If you've booked a ticket that permits a refund, you can request one in your account as described below. Please note that the cancellation policy will vary depending on your fare conditions. 


How to refund your ticket

If you've booked refundable tickets, you can request one in your account. It only takes a minute and you'll get instant confirmation!
Even if you didn't register for an account when you placed your order, if you sign up with the same email address later you'll find previous orders stored in the new account.
Go to Your trips in your account. You'll see a list of your upcoming journeys.

Find the order you want to cancel and review its fare conditions to see the options and applicable fees. Select "Check cancellation options" to specify the changes you want to make and request a refund.

Select which journeys and passenger(s) you wish to cancel, and select "Calculate refund".
For some tickets, it is only possible to cancel the entire order, i.e. the outbound and return or all passengers. If you want a partial refund which doesn't appear to be available, send us an email at and we'll check what's possible.
You'll see a breakdown of your ticket price, cancellation fees and refund due. Click "Confirm" to proceed with the refund.

Once you confirm your refund, you'll receive an email confirming the details. You'll also see a note alongside the cancelled ticket. Your payment card will be credited immediately and the refund will show in your account within a few days.

Claims for non-flexible tickets

Claims for non-flexible tickets

Your refund options depend on the fare conditions of the ticket you booked and not all tickets are refundable. As an agent, we are bound by the fare conditions that are set by the rail operator, so in the vast majority of cases, we can only change or cancel your order if the fare conditions permit it.

Under some exceptional circumstances, for example the hospitalisation of a passenger on the date of travel, or death of a close relative, we may be able to obtain a refund on your behalf by submitting a claim. See Submitting a claim for non-flexible tickets for further information.

Deutsche Bahn refund vouchers

If you've booked a Sparpreis ticket with Deutsche Bahn that permits a refund, you will be refunded in the form of a voucher (less a €10 fee). After you process your refund on Loco2, Deutsche Bahn will send you a separate email with the voucher details. 

These vouchers are valid for three years, and can only be redeemed directly with Deutsche Bahn. 

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