Eurostar: Delays & disruptions

Engineering works are affecting Eurostar trains. You can find the details below. You can also check the status of a train online using Eurostar's departure board.

IN THIS ARTICLE

Current disruptions


Ashford International station

Until 2 February 2019

Eurostar are operating an amended timetable at Ashford International until 2 February 2019. The timetables for services due to stop at Ashford are published on Eurostar's website. If you are traveling on one of these affected trains, you'll need to board or disembark at Ebbsfleet or London St Pancras and have your Eurostar ticket stamped by a member of staff to travel for free with a Southeastern service to/from Ashford

Ashford International station

24 February 2019

No Eurostar trains will be stopping at Ashford International on Sunday 24 February 2019 as the station is closed all day due to engineering works. Please check Eurostar's website for specific details.


London - The Netherlands

Various dates until March 2019

Services are being altered or cancelled on the new route to and from Amsterdam. Some tickets will not be released for sale until the new timetable has been finalised. Please check Eurostar's website for specific details.


What to do if you experience a delay

Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.

Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).

For more information, please see our Help article: What happens if I miss my connection. If you need to submit a claim, see: Submitting a claim to Eurostar.

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions.

Please note that this information is provided by the rail operator and cannot be guaranteed by Loco2.

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