Paperless train travel in Italy
Most Italian trains offer "paperless" tickets. You'll simply get a code to show the ticket inspector, no printer required!
Paperless tickets can be presented on a smartphone or other mobile device, or printed out if you prefer - just make sure the code is legible.
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Choosing your delivery method
Anyone can book paperless travel, regardless of location, and there's no delivery charge or risk of tickets getting lost in the post. They may be referred to as "ticketless" on other websites.
When you search trains, "Paperless" will appear as the delivery method on the Ticket Details page:
A few trains in Italy don't yet offer paperless tickets e.g. regional trains and some international services. For these, you will be offered print-at-home tickets.
Receiving your ticket code
When your booking is complete, you'll receive an email confirming your itinerary and ticket details.
The email also contains a 6-character reference, called a PNR (Passenger Name Record), which is your paperless ticket code. It must be presented to the ticket inspector on the train.
Travelling with paperless tickets
The conductor cannot access your reservation without the code, for example searching by your name or Loco2 order reference, so you must have the reference before your board the train. Travellers without a valid reference may be liable to pay a fine or purchase new tickets.
We have had a few isolated incidences where Swiss ticket agents have not recognized paperless Trenitalia references at the station. Please note that you do not need to show this reference to Swiss staff at the station nor do you need to collect anything at the station. Trenitalia staff will check your ticket on your international train.