How to claim compensation for a cancelled or delayed train or bus

This article explains how to claim compensation for a delayed or cancelled train or bus. 

IN THIS ARTICLE

Evidence required for a claim

Here's what you will need:

  • Your original tickets.
  • Receipts for any additional expenses.
  • Proof of your delay*.

*You can obtain proof of your delay from the ticket inspector or staff at a ticket office. Tickets are typically stamped or initialed with the length of delay written on them. 

How to submit your claim

Most rail operators will allow you to submit your claim online. Below is a list of all of the rail operators we sell tickets for, and instructions for submitting your claim to them. 

Claims and complaints must be submitted to the operator within 3 months of the end of the journey. Claims without the original ticket/s won't be accepted.

What compensation can I expect?

Although Loco2 can't guarantee how compensation will be awarded for your claim, the CIV rules for trains include the following guidelines:

  • 60 - 119 minutes of delay: 25% ticket value
  • 120+ minutes of delay: 50% ticket value

Most rail operators pay money into the bank account that was used to buy the tickets. However, some issue vouchers for future travel.

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