Filing a complaint
After you have booked your ticket through Loco2, you enter into a contract with the rail operator(s) responsible for running the trains on your journey.
If you want to make a complaint about any aspect of a train journey you have booked through Loco2, you should contact us and we will advise you on the best course of action. Sometimes this will involve us advising you to contact the rail operator directly according to their complaints procedure, and other times we may get involved more directly, depending on the nature of the complaint and the rail operator in question.
If you have a complaint about any aspect of the Loco2 service, please contact us immediately with full details, and we will do everything we can to put things right.
We have a separate article with detailed instructions on how to seek compensation for a delay.