Filing a complaint

After you have booked your ticket through Loco2, you enter into a contract with the rail operator(s) responsible for running the trains on your journey.

You should submit a claim to the rail operator if you want to make a complaint about your journey. You can find instructions in our relevant  Help articles. We also have a separate article with detailed instructions on how to seek compensation for a delay.

If you have a complaint about any aspect of the Loco2 service, please contact us immediately with full details, and we will do everything we can to put things right.

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