Confirmation email not received
If you have successfully placed an order, you'll see a screen confirming that your booking is complete. This page contains a summary of the order including your reference number and tickets. It also displays the email address you entered when you placed the order, to which we'll send a confirmation email.
- Check your junk mail - some spam filters prevent our emails reaching your inbox. Check your spam folder or search for an email from firstname.lastname@example.org. If you find the email in junk please mark is as 'not junk' to ensure safe delivery in future.
- Check other email addresses - did you enter a different email address during booking?
Login (or create an account with the same email address). Once you've signed in or signed up, locate the order and resend the email to yourself. See below for details.
- If you still need help, Contact us with the email address used for booking and we will re-send your confirmation email.
If you think you have made a mistake when entering your email address, please supply some additional information (your name, passenger names for example) so that we can locate your booking. And supply the correct email address so that we can change your email address and resend your confirmation.
Resending your confirmation email
You can view your itinerary, download tickets and resend confirmation emails if you have an account with Loco2. Simply select the order from your upcoming journeys to see available options.
Even if you didn't register for an account when you placed your order, if you use the same email address to register later you'll find all previous orders stored in your new account.
Thalys ticket not received
Thalys tickets are issued directly by the rail operator, separately to the confirmation email from Loco2, and should be received within a few minutes of completing your purchase.
Tickets are delivered from the email address: email@example.com. If you don't receive them soon after placing your order, search for an email from this address, including in any junk/spam folders.
If the tickets haven't been received, you can locate your "PNR" reference in your confirmation email from Loco2. This can be used to retrieve your tickets from the Thalys website. Just enter the PNR reference, along with your surname into 'My Tickets' section at the top of the homepage. Once located, tickets can be printed out or resent to the email address you used to place the order.