Problems adding tickets to your basket
Sometimes you may see the following error message: "Sorry, we weren't able to confirm your booking" when attempting to add tickets to your basket:
Why am I seeing this message?
- Rail operators can be slow to update availability. This means that fares can appear in search results even if they are sold out.
Often it is only the cheapest, non-flexible fares that have sold out, so try going back to the search results page and selecting a different ticket class. If one class of ticket is no longer available, try booking the next available class.
- In some cases the whole train may be unavailable for booking because of scheduled engineering works. Check our Live Issues board to see if your route is affected.
- It may be that there is only one ticket left at the selected price, so when booking for multiple passengers try reducing the number and trying again. You can then add different passenger groups to your basket separately (note that seats are unlikely to be reserved together in this case).