Troubleshooting a failed search
If your search fails there are a few things you can do yourself to troubleshoot it before contacting us.
Check the booking horizon
Choose "Any Station" For cities with more than one station, your search may fail if you specify one station over another. If possible, choose an "any station" option to maximise your potential of getting results.
Adjust your departure time The default departure time for searches on Loco2 is 6 am, which returns results for most searches. If you aren't sure of the timetable, use the default departure time and, if required, adjust it once you have an idea of what to expect.
Split your search
Check for engineering work and other disruptions
If you are searching for a particular connection or overnight train, it usually helps to add an extra hour or two to accommodate for transfers and check-in, if required. For example, to catch a night train from Paris you will need to leave London mid-afternoon, or elsewhere in the UK earlier, to have enough time to change trains. It may also help to split your search (see below).
- Engineering works may be scheduled on your preferred dates. Check our delays and disruptions to see if we are already aware of scheduled disruption or contact us to carry out some research.
- Some trains don't run every day or have amended timetables on the weekend which disrupt journeys that are possible on weekdays. Try searching on dates either side or even a week later, to see if the route is feasible at other times. If you need more help, you can contact us at firstname.lastname@example.org