Troubleshooting a failed search
If your search fails there are a few things you can do to troubleshoot it.
Check the booking horizon
Choose "Any Station" If the city you're travelling to has more than one train choose an "any station" option to maximise your potential of getting results.
Adjust your departure time If you aren't sure of the timetable, search for trains departing in the morning from 7AM as this will return the most results.
Split your search
Check for engineering work and other disruptions
If you are searching for a particular connection or overnight train, it can help to add an extra hour or two to accommodate for transfers and check-in, if required. For example, to catch a night train from Paris you will need to leave London mid-afternoon to have enough time to change trains.
- Engineering works may be scheduled on your preferred dates. Check our delays and disruptions to see if we are already aware of scheduled disruption or contact us to carry out some research.
- Some trains don't run every day or have amended timetables on the weekend which disrupt journeys that are possible on weekdays. Try searching on dates either side or even a week later, to see if the route is feasible at other times.
If you are still can't find any results, feel free to contact us by clicking on "More Help" at the bottom of the screen. Include a link to your failed search if possible as this will allow us to respond faster.