Troubleshooting a failed search

If your search fails there are a few things you can do yourself to troubleshoot it before contacting us. 

1

Check the booking horizon

Many searches fail because booking isn't open yet. If that's the case, you will usually be invited to  set a booking alert
How far in advance you can book varies depending on the route, train and rail operator. See  How far in advance can I book? for a list of the most popular services. If your journey includes more than one train, bear in mind that they may have different booking horizons. 
2

Choose "Any Station"

For cities with more than one station, your search may fail if you specify one station over another. If possible, choose an "any station" option to maximise your potential of getting results. 
3

Adjust your departure time

The default departure time for searches on Loco2 is 6 am, which returns results for most searches. If you aren't sure of the timetable, use the default departure time and, if required, adjust it once you have an idea of what to expect.  

If you are searching for a particular connection or overnight train, it usually helps to add an extra hour or two to accommodate for transfers and check-in, if required. For example, to catch a night train from Paris you will need to leave London mid-afternoon, or elsewhere in the UK earlier, to have enough time to change trains. It may also help to split your search (see below).  

4

Split your search

For popular journeys, we'll usually suggest a recommended route e.g. London to Nice goes via Paris. For more complex journeys e.g. those that cross multiple borders, require an overnight stop or use a night train, it is sometimes necessary to split your search. This means that we'll search more rail operators to search for tickets on each leg. 
You can do this by  adding a "via' or simply running two searches. Just make sure to leave enough to change trains. 
5

Check for engineering work and other disruptions

If you think that trains should run on the route you're searching for, your search is within its booking horizon and you've tried adjusting the departure time, etc, it is possible that trains aren't available. There are several possible explanations:
  • Engineering works may be scheduled on your preferred dates. Check our delays and disruptions to see if we are already aware of scheduled disruption or contact us to carry out some research. 
  • Some trains don't run every day or have amended timetables on the weekend which disrupt journeys that are possible on weekdays. Try searching on dates either side or even a week later, to see if the route is feasible at other times. If you need more help, you can contact us at hello@loco2.com

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