Ticket types - Fares & flexibility

When you purchase tickets on Loco2, you can choose between different travel classes (e.g. Standard Class, First Class), but you can also choose different flexibility for your tickets.

If you have also purchased tickets and are seeking to refund or exchange them, please see our Help articles Refunding your ticket and Exchanging your ticket.


Ticket types and fare conditions

The flexibility of tickets often correlates with the price, with the cheapest tickets typically non-exchangeable and non-refundable, and more expensive fares offering greater flexibility. However, there are exceptions so you should always check the fare conditions associated with your tickets before buying. Don't assume that more expensive fares are always eligible for a full refund.

Non-flexible The cheapest, non-flexible tickets are usually non-exchangeable and non-refundable, so don't permit amendment except in case of extreme circumstances (e.g. hospitalisation of a passenger). Others can be refunded for a fee that is charged by the rail operator (which varies according to the ticket).
Semi-flexible Semi-flexible fares are usually more expensive, and permit limited exchanges and refunds, often with a fee. Rail operators may charge a fixed fee per passenger or a percentage of the total ticket price.
Fully-flexible The most expensive fares are usually fully flexible, so are likely to permit refund or exchange before and sometimes even after departure. However, there is some variation so you should read the conditions carefully before committing to purchase.

Alternative meaning of "fully-flexible"
Please note that in rare circumstances "fully-flexible" can mean that the ticket is valid on any train within a certain timeframe. This type of ticket is called "Anytime" in the UK and "Open Ticket" in France. When this is the case, it will be clearly stated within the fare conditions (e.g. "valid for one month from start date"). These tickets are often sold with seat reservations for the train selected during the booking process, but the ticket can still be used on any other valid service without seat reservations.

How to check your fare conditions

The fare conditions are displayed throughout the booking process, and can be checked in one or more of the following places:

Before booking: On the search results page
Before booking: On the basket page

After booking: In your confirmation email

After booking: In your Loco2 account
If you have a Loco2 account you can view the fare conditions by logging in and clicking the order in your Purchase history.

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