Spain: Strike action 15 July 2019
We have received notification from the Spanish national rail operator, Renfe, that a strike is due to take place in Spain on 15 July 2019.
Checking the status of your train
If you have tickets for travel during the strike period, we recommend checking the status of your train:
- Run a search on Renfe for your booked train. Cancelled services show a warning that the train is closed for sale, and ( ! ) indicates that it is affected by strike action. You may see a new train number. (The Spanish for strike is huelga.)
- For Renfe-SNCF services (international trains between France and Spain), you can check the status of your train via the Renfe-SNCF website.
- You can check for new information via the Renfe's traffic update page (in Spanish).
We are keeping an eye on this information and will update this article with new information as we receive it.
What to do if you think your journey will be affected
During the strike, passengers on affected trains have the option to:
- Apply for a full refund without penalty.
- Customers on cancelled services wishing to travel on the day can:
- Exchange their ticket at the station free of charge for the next service, subject to availability.
- Purchase new tickets and apply for a full refund for the original tickets.
- Customers wishing to rearrange their trip for another
dayshould seek a refund and book new tickets.
Please note that trains may be busy and seat reservations can't be guaranteed.
If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions. We recommend that you submit a claim to your travel insurer if you miss connections for trains not affected by the
How to request a refund
If you didn't sign up for an account when you placed the order, you can sign up now using the same email address, and any associated bookings will appear automatically. If you don't have the Loco2 app, you can download it via the Apple App store or Google Play.
If you experience a delay
If you experience a delay
- If possible, you should seek to have your ticket validated by a member of staff as proof of delay as this will help ensure you can travel on subsequent connecting services.
- Retain all tickets for the duration of your journey, and keep them until you return home as they may be required for a claim for compensation.
- Make a note of what time you arrive, and the departure/arrival time of trains you travel on, if not your booked train.
- If you incur any unavoidable additional costs (including any new tickets) you should keep all receipts as it may be possible to use them as the basis for a compensation claim
Although strike action is outside the control of Loco2, we are sorry about any disruption to your travel and we will do all we can to assist you in making alternative arrangements.