Italy: Strike Action July 2019

We have received notification from the Italian national rail operator, Trenitalia, that a strike is due to take place in Italy  from 09:00 Wednesday 24 July until 17:00 Wednesday 24 July 2019.

Trenitalia has offered the following information:

  • All long distance (Frecce) trains will run regularly.
  • The service between Rome Termini Station and Fiumicino Airport will be guaranteed during the strike either by the “Leonardo Express” train or with replacement buses.
  • Regional trains may be subjected to cancellations or changes.
  • The list of affected trains can be accessed via Trenitalia information page (in Italian).

You can check the status of your train on the Trenitalia's departures board (in Italian) or traffic forecast page.

What to do if you think your journey will be affected

  • If you are travelling and encounter a delay or cancellation, please speak to a member of station staff for the most up-to-date advice. We expect Trenitalia to permit travellers with tickets for cancelled services to use earlier/later trains the same day. However, please note that trains may be busy and seat reservations can't be guaranteed.
  • Customers due to travel on cancelled trains who wish to cancel their journey may submit a claim to Trenitalia.

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per the fare conditions. We recommend that you submit a claim to your travel insurer if you miss connections for trains not affected by the strike, or incur any additional costs.

If you experience a delay

If you experience a delay to your journey, please speak to staff on the train or at the station, as they are likely to have the most up-to-date information about how to proceed. Bear the following tips in mind:

  • If possible, you should seek to have your ticket validated by a member of staff as proof of delay as this will help ensure you can travel on subsequent connecting services.
  • Retain all tickets for the duration of your journey, and keep them until you return home as they may be required for a claim for compensation.
  • Make a note of what time you arrive, and the departure/arrival time of trains you travel on, if not your booked train
  • If you incur any unavoidable additional costs (including any new tickets) you should keep all receipts as it may be possible to use them as the basis for a compensation claim upon your return.

Although strike action is outside the control of Loco2, we are sorry about any disruption to your travel and we will do all we can to assist you in making alternative arrangements.

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