Cancelling Your Loco2 Account

You can delete your account or orders you've placed with us in one of two ways:

1
Request deletion of your account under account settings. If you didn't create an account when you placed an order with us, you'll need to create one now, before you can delete the data associated with your email address.
2
Send an email to hello@loco2.com with a clear request to delete your account or your orders. Please make sure to state the email address of the account/orders you want to be deleted.
Your Personal Data will be removed within 30 days of the request (or, if you've still got a journey booked with us, no more than 30 days after the journey), both from Loco2 and any third-party services related to our service.

Once it's deleted, you won't be able to access past bookings or use account features like saved cards or passengers. As outlined in our privacy policy, we may retain some data after you have deactivated your account where retention is necessary for any legal obligations we may have e.g. for a tax audit or to or resolve disputes.

We’re sorry to see you go (but we understand too). If you ever change your mind, you know where to find us.

Alternatives to deleting your account

Once your account is deleted, all your trips will be gone as well as any booking alerts, saved cards or passengers etc. You can create another account in future with the same email address, but the old data won't be restored.

Before requesting the closure of your account, please consider if there is anything that we can do to help. If you don't want to delete all your account data, you may also like to consider:

  • Unsubscribing from marketing emails - You can do this at any time under 'Communication Preferences' in your Loco2 account or by clicking the unsubscribe link at the bottom of any of our newsletters.
  • Changing any of the details in your account - You can change your name, email address or any other personal information under account settings.
  • Merging accounts - If you've got more than one account and want to merge all your trips into the preferred account and delete another, just email to hello@loco2.com with clear instructions and we'll set to work.

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