How to change UK Advance train tickets

You can change "Advance" UK train tickets before departure. This article explains how.  

Advance fares costing less than £10.00 cannot be exchanged. If you have booked an Advance fare for less than £10.00 and want to travel at another time/date, you will need to book new tickets.

Collected Advance tickets 

1

Take your tickets and seat reservations to a staffed ticket office before the departure of your original booked train.

2

Station staff will issue a new reservation for a different date/time. You'll need to pay a £10.00 fee per person, plus any difference in price for new tickets.

Uncollected Advance tickets and e-tickets

You will need a Loco2 account to exchange your tickets online. If you don't have an account, you can sign up for one.

If your have not collected your tickets or have selected e-Tickets as your delivery method , you can exchange them as follows:

1
Go to " Your trips" and select the journey you want to exchange.
2

Scroll down and press the "Exchange options" button. Choose the tickets you want to exchange, then press "proceed".

3

Choose your new travel dates and departure time, then press "Find new trains".

4
Go through the booking process the same way as before, ensuring you select the same class of travel.
5
Get a "quote" for the exchange, then proceed to payment if you are happy with the price. Your new booking confirmation email will be sent out within a couple of minutes.

Tip: You can find the exchange button beneath the fare conditions of your ticket:

image of exchange button

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