Exchanging UK Advance fare tickets
'Advance' UK train tickets are non-refundable but can be exchanged for another date/time before the departure of your original booked train.
A fee of £10.00 per person is payable, plus any difference in price for new tickets. Tickets can be exchanged in one of two ways, outlined below.
At the station
If your tickets have not been collected, you can book new tickets on Loco2 before the departure of your original booked train and we'll obtain a refund for the original tickets less any fees.
- Make a new booking on Loco2:
- Before the departure of your original tickets.
- For exactly the same origin and destination station, on the same route.
- For the same number of passengers.
Send an email to firstname.lastname@example.org with the Loco2 booking reference for your original booking and the new booking.
Loco2 will submit the exchange request to the operator who will confirm that the tickets haven't been collected (it usually takes a week or more). Once confirmed, we'll refund the original booking less fees.
Tickets won't be eligible for an exchange if the new tickets do not meet these requirements.