Italy/France: Engineering works affecting Thello services

Engineering works are affecting various Thello services on certain dates in 2017. 

Please note that this information is provided by the rail operator and cannot be guaranteed by Loco2.

Many Loco2 customers use the Thello train which gives a convenient overnight link from Paris and Dijon to Milan, Verona and Venice. This train normally routes through Switzerland by night. However, due to engineering works, Thello services are subject to cancellations and changes on certain dates throughout 2017. 

Cancellations

Train 221 from Paris - Venice/Milan and train 220 from Venice/Milan - Paris are not scheduled to run on the following dates:

  • 10 and 24 June 2017

Route changes

On some dates, the train is rerouted via alternative lines in France or will not transit Switzerland and affected services may have a longer journey time (occasionally, by over three hours). Any changes to the departure and arrival times are reflected in the timetable and in the search results. 

Closed for sale

The following trains are currently closed for sale. We recommend travelling on alternative dates as we don't know when or if these trains will open. 

  • 17 June
  • 4 - 8, 10 - 14, 17 - 21 and 24 - 28 September

You can find more information on the  Thello website.

Thello have published a temporary timetable and trains which may be subject to cancellations or route changes are not yet open for sale so they may appear in the search results but can't be confirmed. We have no information when the timetable will be finalised but we will update this article with any information we receive. 

What to do if you think your journey will be affected

If you have tickets on trains which are affected, refunds and exchanges are only permitted as per fare conditions. Please send us an email at hello@loco2.com with any questions. 

We recommend checking the status of your train using the Thello traffic information page on the Thello website prior to travel. (Please note that these services are provided by the operator and cannot be guaranteed by Loco2.)

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions.

What to do if you experience a delay

If you experience a delay to your journey, please speak to staff on the train or at the station, as they are likely to have the most up-to-date information about how to proceed.

If your journey is delayed you should seek to have your ticket validated by a member of staff, as proof of delay will ease your passage on subsequent services. Please retain all tickets for the duration of your journey, and keep them until you return home. If you incur any unavoidable additional costs (new tickets, taxis) you should keep all receipts; these may be used as the basis for a  claim upon your return.

We recommend finding alternative travel arrangements during this time. We will update this article when we receive any further information. Please do not hesitate to ask if you have any questions. We are sorry for any disruption in your travel. 

Still need help? Contact Us Contact Us