Using mobile tickets

Mobile tickets are now available on Loco2, via our iPhone app and mobile site. Simply save your ticket directly to a suitable device and present to the ticket inspector on board.

Which tickets are available as mobile tickets?

Mobile tickets are currently available from the following rail operators:

  • Eurostar
  • Thalys
  • TGV (France)
  • TGV Lyria (France-Switzerland)
  • TGV France-Italy
  • Deutsche Bahn (Germany) - see a sample ticket here
  • Trenitalia (Italy) "paperless" tickets - Though not strictly mobile tickets, "paperless" tickets for Italian trains can be presented on your phone in much the same way.
Mobile tickets are available for thousands of journeys. Simply present tickets on your phone in France, Italy and Germany, with more coming soon. Where mobile tickets aren't yet available, choose from a range of other Ticket Delivery Options.

What does a mobile ticket look like?

The exact format of mobile tickets varies between rail operators, but the standard format includes a two-dimensional barcode (or "QR code") which the ticket inspector scans directly from your device on board the train. The name of a specific passenger will be associated with each ticket.

Mobile tickets on Loco2

Some mobile tickets display details about your journey, including train number, departure time and your seats. Some are more simple, containing a barcode only.

Tickets, Times and Seats

If your mobile ticket doesn't include information about your train times and seats, you can find this information in your confirmation email from Loco2 or in the "Your trips" section of your account.

Even if you didn't register for an account when you placed your order, if you use the same email address to register later you'll find all previous orders stored in your new account.

How do I present a mobile ticket?

Mobile tickets can be presented on any suitable device including iPhone and Android smartphones and tablets. This can be via Loco2's iPhone app or mobile site. Mobile tickets are also included as an attachment to your confirmation email so you can access them via your email as well.

Simply locate your mobile tickets in your account or via your email and present the barcode to staff on board the train for inspection. Your ticket will be read by a hand-held scanner.

It is your responsibility to make sure that the battery of your device is charged so you can present your mobile ticket to the inspector. For long trips or to be on safe side, we recommend investing in a portable charger such as those recommended here, so you can top-up your battery if necessary.

The screen of your device should be free from damage like scratches or cracks, in order that the barcode can be clearly seen and easily scanned. If you have any doubt about whether the a mobile ticket will be readable, you should choose a different delivery method, since neither Loco2 or the rail operator is responsible if ticket cannot be read from a damaged screen.

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