Collecting Eurostar tickets

This article contains step-by-step instructions for collecting Eurostar train tickets from self-service ticket machines at the station. For information about ticket types and their availability, see also our Help article Ticket delivery options.

IN THIS ARTICLE

Finding Eurostar ticket collection machines

Eurostar self-service machines can be found in all train stations from which Eurostar trains depart. They are located in the Eurostar check-in area of the following stations:

  • England: London St. Pancras International, Ashford International, Ebbsfleet International
  • France: Paris Gare du Nord, Lille Europe and Calais Frethun.
  • Belgium: Brussels-Midi
  • Eurostar colleciton machine

    Collecting tickets: Quick guide

    • Tickets can be collected from any Eurostar machine and at any time before your scheduled departure.
    • Tickets are normally available to print a few minutes after your online booking is complete.
    • The following details are required to collect Eurostar tickets: Collection reference (“PNR”). You will not need your payment card.
    • If you have a combined Eurostar/TGV ticket (called a "French Connection" fare), you may have one collection reference for both legs of the journey. You can collect your Eurostar and onward TGV tickets from the departure station.
    If you have the same collection reference for all parts of your journey, you can print all tickets at the same time in the departure station.

    Collecting tickets: Step-by-step guide

    1
    Select your language
    Using the touch screen, select your language.

    2
    Enter your collection reference
    Eurostar tickets booked on Loco2 do not require you to enter a credit or debit card number. Simply use the touchscreen to enter your six-character code, and press "OK" to proceed to the next screen.
    Your collection reference, sometimes called a "PNR", is a six-character code that you'll find in your booking confirmation email. It is different from your Loco2 order reference (Loco2 order number are eight characters beginning with “LO-").

    3
    Confirm the tickets you wish to print
    Your booking reference may include several journeys or passengers. If you only want to collect tickets for one leg of a return trip or individual passengers, you can remove any tickets you don't want to print at this stage.
    If you want to collect all the tickets, just press "continue".

    4
    Confirm your selection
    Check all of the journey details carefully before pressing “Print tickets”.

    5
    Collect your tickets
    Your tickets will dispense from a slot beneath the screen. Make sure that all of the tickets have printed before leaving the machine.

    Printing your Eurostar tickets at home

    Please note that if you've purchased a discounted throughfare that combines a TGV and a Eurostar (you'll have the same ticket collection reference for both trains) you cannot print your ticket(s) from Eurostar's site. 

    You can download and print your Eurostar tickets from home or another printer via Eurostar's site. Simply follow the steps below:

    1
    Go to  Eurostar's site to manage your booking, and enter your PNR and surname. Click "Submit".

    2
    Click "Enter details and get your tickets", where you'll be directed to a page to enter passenger details.

    3
    Enter your email address and phone number. You can use the same one for each passenger.

    4
    Download your print-at-home tickets and print them when you are ready.

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