Can I change my ticket delivery method?

For details on what kinds of tickets we offer, please see our Help article  Ticket delivery options.

Changing your ticket delivery method after purchase

Unfortunately once a booking has been placed we are unable to make any changes, and this includes the delivery method specified during the booking process.

If the fare conditions of the ticket allow, and your desired ticket delivery method is available, you may  apply for a refund and re-book new tickets with your desired delivery method.

Choosing your delivery option

Most tickets on Loco2 are available via one or more of the following delivery methods:

  • Print-at-home (receive a PDF by email to print before travel)
  • Collect-at-station (use a collection reference, and in some cases your payment card, to collect tickets at the station before travel)
  • Paperless (where a reference number is used instead of a ticket)
  • Postal (UK addresses only)
If possible, we will offer a choice of ticket delivery options on the Ticket Details page. We only offer postal tickets if other delivery methods are not available. 
If only one of the ticket delivery methods is made available by the rail operator, you will not be given a choice, but the delivery method will be clearly displayed during the booking process.

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