Troubleshooting a failed search
Searches can fail for a number of reasons ranging from complex journeys that trip up our system, to engineering works and technical issues. We are constantly trying to improve the site to reduce the number of searches that fail, but if you're having trouble finding suitable trains there are a few things you can do yourself to troubleshoot a failed search before emailing Loco2. If all else fails please contact us and we'll be happy to help.
Check the booking horizon
Choose "Any Station" For cities with more than one station, your search will fail if you specify the wrong station. For example, if you choose Paris Lyon but the train departs from Paris Austerlitz, you will get an error message. To avoid this choose "any station" - the option will appear for most destinations where there is more than one station to choose between.
Adjust your departure time The default departure time for searches on Loco2 is 6am, which returns results for the majority of searches. If you aren't sure about the route and trains that may be offered, we recommend using the default departure time in the first instance and, if required, adjust it once you have an idea of what to expect.
Split your search
Check for engineering work and other disruptions
If you are searching for a particular connection or overnight train, it usually helps to add an extra hour or two to accommodate for transfers and check-in, if required. For example, to catch a night train from Paris you will need to leave London mid-afternoon, or elsewhere in the UK earlier, to have enough time to change trains. It may also help to split your search (see below).
You'll be prompted enter a stopover duration. Choose a time and click "Confirm" to run the search again.
If your journey requires changing stations to catch a connecting train (a transfer), we usually recommend leaving an hour or more to be on the safe side. You can also add extra time for lunch in Paris, or even an overnight stop.
You can also use this tool to reduce the amount of time between trains, but do so with caution. Please be advised that in the case of international trains, your trip may not be covered by the CIV rules governing international rail journeys if you opt for a very short interchange/transfer that allows enough time to change trains. See also What happens if I miss my connection?
- Engineering works may be scheduled on your preferred dates. Your can check live issues to see if we are already aware of scheduled disruption, or contact us to carry out some research.
- Some trains don't run every day, or have amended timetables on the weekend which disrupt journeys that are possible on weekdays. Try searching on dates either side or even a week later, to see if the route is feasible at other times. If you need more help, you can contact us at email@example.com