Ticket delivery options

The ticket delivery options that are available depend on the rail operator, and Loco2's relationship with them.

The majority of tickets sold on Loco2 are available to print at home or as another form of electronic ticket e.g. "paperless" or mobile. Tickets in the UK are all currently available to collect from the station. Very few tickets are only available by post.

There are five different ticket delivery methods you may find on Loco2; we describe each of them below.

IN THIS ARTICLE

Print-at-home tickets

If print-at-home tickets are offered for your journey, they will be available regardless of your location. There is no charge for them. Your confirmation email will contain instructions for printing your tickets on plain paper so that they are valid for travel. Showing the PDF on a tablet or mobile is not permitted so choose mobile tickets if that's your preference. 

We currently offer print-at-home tickets for the following rail operators:

  • Eurostar - excluding French connection tickets (see below)
  • SNCF (France) - excluding regional trains
  • Renfe (Spain)
  • Renfe-SNCF (France-Spain) 
  • Deutsche Bahn (Germany) - excluding night trains (see below)
  • Thalys (France-Belgium-Netherlands)
  • TGV Lyria (France-Switzerland)
  • TGV France-Italy
  • Trenitalia (Italy) regional trains
If you preferred route includes more than one rail operator, this may affect the available delivery options. If you are seeking a specific ticket type, it may be necessary to split your search by adding a via station.

Mobile Tickets

Mobile tickets are available to all customers regardless of location, free of charge.  Simply save your ticket directly to a suitable device and present to the ticket inspector on board.

Mobile tickets are currently available for the following rail operators:

  • Eurostar - excluding French connection tickets (see below)
  • SNCF (France) - excluding regional trains
  • Deutsche Bahn (Germany) - excluding night trains (see below)
  • Thalys (France-Belgium-Netherlands)
  • TGV Lyria (France-Switzerland)
  • TGV France-Italy
  • Trenitalia (Italy) "paperless" tickets - Though not strictly mobile tickets, "paperless" ticket references for Italian trains can be presented on your phone in much the same way.
  • Trenitalia (Italy) print-at-home tickets for regional trains can be presented on a mobile device (smartphone or tablet) that is capable of displaying the PDF clearly.  
For more information about mobile tickets, including suitable devices and sample tickets, see our help article: Using Mobile Tickets.

Paperless tickets

Paperless tickets are available to all customers, regardless of location. This ticket type is sometimes referred to as "Ticketless" by other ticket retailers. To travel with a paperless (or "ticketless") ticket, you need simply to carry the confirmation code that is provided at the point of purchase.

Paperless tickets are currently available for travel within Italy:

  • Trenitalia - excluding regional trains
  • Eurocity (Switzerland-Italy)
  • Thello (France-Italy)
  • Italo
For advice about travelling with "paperless" tickets, see our help article: Paperless train travel in Italy.

Collect-at-station tickets

Collect-at-station tickets are available to customers regardless of their location, and are free of charge. Your confirmation email will contain a collection reference code and instructions for collecting the tickets from your departure train station.

We currently offer collect-at-station tickets for the following routes:

  • Eurostar including French Connection fares (see below).
  • UK (all national railways, ATOC)
  • SNCF (France) - regional trains
  • TGV Lyria (France-Switzerland) - available for collection in France only
  • TGV France-Italy - available for collection in France only

"French Connection" fares combine Eurostar and TGV into one ticket. They are currently only available to collect from the station. If you require a different delivery option, you can split your search by adding a via station to see print-at-home and mobile tickets for each leg of your journey. 

Some collect-at-station tickets sold in Euros can only be collected from SNCF ticket machines in France. To prevent any confusion we display a warning message during the booking process whenever necessary:

We have Help articles with detailed advice for collecting tickets for the following: Collecting French train tickets | Collecting Eurostar tickets | Collecting UK train tickets

Postal tickets

Some tickets on Loco2 are only available by post to a UK delivery address (which can be different from your card billing address). We only offer postal ticket where no other option is available.

We currently offer postal tickets for the following routes:

  • Deutsche Bahn (Germany) - night trains including City Night Line
  • SBB (Switzerland) - journeys wholly within Switzerland
  • NS (Netherlands) - regional trains wholly within Netherlands (excludes ICE and Thalys services)
  • SNCB (Belgium) - regional trains wholly within Belgium (excludes ICE and Thalys services)
  • OBB (Austria) - journeys wholly within Austria
  • MAV (Hungary) - journeys wholly within Hungary
  • PKP (Poland) - journeys wholly within Poland

Postal tickets are primarily offered for routes and networks where Loco2 does not have a direct connection to the national rail operator. We are continually striving to expand the coverage of our tool and enable new ticket types and delivery options.

If we only have postal tickets for your preferred journey, contact us and we'll advise you about where you can get tickets from a competitor.

Please see our dedicated Help article about postal tickets to learn about delivery time, fees and other frequently asked questions regarding postal tickets.

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