Problems making payment
The most common reason for problems at checkout is the 3D Secure process, which requires you enter a password to authorise the payment and we currently only offer PayPal payments from verified PayPal accounts.
IN THIS ARTICLE
Using 3D Secure
Provided by your bank, 3D Secure is an extra layer of security for online transactions, commonly referred to as "Verified by Visa" or "Mastercard
After you have entered your payment card details, a pop-up will be loaded by your bank. The appearance may change slightly from bank to bank, but you should expect the following information:
Please enter the information requested and click 'submit' to authenticate payment. When shopping with Loco2, the merchant will be listed as loco2ltd.
Enrolling in 3D Secure
There may be other reasons why your booking fails. The checkout page will show an error message explaining the reason. If you are unsure why your booking is failing please contact us and we will be happy to help.
Verifying your PayPal account
As a security measure, we only accept payment from verified PayPal accounts. Verification lets us know that you're a confirmed PayPal member with a current, active bank account or payment card associated with your account.
PayPal provides instructions for how to verify your account online. You'll need to login to your PayPal account and follow the instructions in the 'Summary' section.
If you attempt placing an order with an unverified account PayPal no payment is taken but you may still receive an email from PayPal with the subject line "You have authorised a payment to Loco2 Limited". You can see that the transaction has been cancelled and no payment was taken in PayPal by selecting the link from the Transaction ID in your PayPal email.